Documentation

Get the latest documentation for MSPControl

MSPControl Basics

Information about what MSPControl is and how it works.

Installation Guide

Prerequisites Installation Guide. ASP.NET, MS SQL and other requirements.
Instructions on how to install MSPControl.
Instructions to configure MSPControl after installation, including admin setup, encryption, licensing, and finalizing the control panel for use.
Step-by-step instructions for adding a managed server to MSPControl.

Admin Menu Overview

A comprehensive guide to the MSPControl Admin Portal’s key menus and their functionalities, tailored for root administrators.

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A complete overview of MSPControl Autopilot, covering its role as the automation engine for device provisioning, configuration, and monitoring.

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Autopilot Installation
Setup guide for deploying the Autopilot agent.
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Devices
Centralized list of all managed devices.
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Device Details
Detailed information on hardware, OS, and performance metrics.
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Device Settings
Configuration profiles and policy-based management.
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Device Map
Visual representation of connected devices and topology.
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Device Apps
Application inventory and update management.
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Agentless Devices
Inventory of iOS and Android devices synchronized from Azure.

User Guide Overview

Account

The Account section is the customer-level control center of MSPControl. Use it to review your account status,
manage hosted spaces, control peer access, monitor automation, and review audit activity for your organization.

Serves as the main dashboard for MSPControl users. It provides a complete overview of your organization, user profile, hosted resources, and quick access to essential management sections.

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The profile menu, accessible by clicking the user avatar in the top-right corner, provides quick access to personal account controls and interface customization settings.
Provides an overview of all customer billing relationships, payment profiles, transactions, and credit settings. It allows users to manage service plans, monitor billing cycles, and maintain up-to-date account balances.
Displays all existing hosting spaces associated with the current user or organization. Each space represents an isolated service container that groups hosted resources such as mail, websites, databases, and users under a single administrative boundary.
Provides a comprehensive overview of a specific hosting space’s configuration, status, and resource usage. It allows administrators to quickly evaluate available capacity, assigned quotas, and overall space health.
The Space Add-Ons page lists all additional services, features, and licensing components currently assigned to a specific hosting space.

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A complete overview of all peer accounts that have access to your MSPControl environment. A peer represents an additional user or device identity who can sign in and manage tenant resources within their assigned permissions.

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The Peer Roles page defines the permission model for all Peer accounts in MSPControl. Peer Roles determine what each peer can see and do in the customer portal. They are fully customizable using View, Edit, Create, and Delete permissions.
The Peer Invitations page allows customer administrators to invite new peers to manage their organization. Invitation links are sent via email and grant access according to predefined Peer Roles.
The Notification Groups page allows customer administrators to organize and manage groups of peers who receive automated system notifications.

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The Scheduled Tasks page allows Customer Administrators to automate recurring maintenance, monitoring, and reporting actions inside their own MSPControl environment.

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The Running Tasks section displays all currently active or in-progress scheduled tasks, allowing customers to monitor their status and, when necessary, stop or restart them.

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The Email Routes page provides a read-only overview of how email routing is configured for the customer organization in MSPControl.
👁️ Read-only

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The Customer Audit Log provides a detailed, read-only view of actions, scheduled tasks, and events that occur within a specific customer organization.
👁️ Read-only

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Audit Log Archive
Historical archive of audit entries retained beyond the main Audit Log window. Will be removed in 2027.

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The VirtuBot section allows managing the availability and behavior of the VirtuBot service for a specific customer organization in MSPControl.

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The Domains section allows customers to manage their domains and sub-domains, configure DNS, enable email security, and create instant aliases.