Bring Requests into One Workflow
Centralize service activity so technicians can work from a consistent operational process.
Service operations
Connect Tickets, Security Events, and Customer Context
Centralize service requests, create tickets from product events, and synchronize activity with ConnectWise so technicians can resolve issues faster.
Included in every MSPControl plan.
Operational outcomes
Connect Service Activity to Customer Operations
Give technicians one workflow for requests, product events, security incidents, and customer context.
Turn Product Events into Tickets
Generate actionable tickets from MSPControl events instead of relying only on manual reporting.
Give Technicians Better Context
Connect service activity with the customer environment and issue that created it.
Platform capabilities
What You Can Manage
Explore ticket creation, ConnectWise integration, and security-event synchronization in MSPControl.
Ticket Creation
4 capabilities
- Approximately 10 Automatic Ticket Creation Types (number may be increasing)
- Ticket generation based on Defender Incidents
- Enabling baseline tickets
- Ongoing addition of new ticket creation types
ConnectWise Integration
3 capabilities
- Integration with Connectwise PSA
- Contact Sync between organization users and Connectwise
- In-progress Device Sync with Connectwise
Security Event Synchronization
1 capability
- Syncing incidents from security.microsoft.com with Connectwise
Everyday MSP workflows
Standardize How Your Team Handles Service Activity
Capture a Customer Request
Bring incoming service activity into a consistent ticketing workflow.
Create Tickets from Product Events
Generate tickets when MSPControl identifies conditions requiring attention.
Synchronize with ConnectWise
Connect service and helpdesk activity with the existing PSA workflow.
Resolve with Customer Context
Give technicians the operational information needed to understand and resolve an issue.
Product view
See Ticketing & Helpdesk in MSPControl
Connect customer operations, security events, and technician workflows in one platform.
Deployment & compatibility
Prepare Your Environment
Review supported services, prerequisites, permissions, and deployment guidance before connecting production environments.
Full platform included
Ticketing & Helpdesk Is Included in Every Plan
Start with the Free License or choose a paid plan for Professional Support and additional capacity.
