Give Customers a Ticket Workspace
Let authenticated customer contacts create, review, update, and schedule their ConnectWise service tickets.
ConnectWise service operations
Connect Tickets, Product Events, and Customer Context
Give customers a ConnectWise-backed ticket workspace and turn configured MSPControl events into routed service tickets with consistent priorities and statuses.
Included in every MSPControl plan.
Operational outcomes
Connect Service Activity to Customer Operations
Connect customer requests and product-driven ticket automation to the ConnectWise service process your team already operates.
Turn Product Events into Work
Create tickets from configured security, device, identity, backup, and service conditions.
Standardize ConnectWise Routing
Map ticket boards, types, subtypes, priorities, statuses, budget hours, and auto-close behavior.
Platform capabilities
What You Can Do with Tickets
Use the customer ticket workspace and policy-driven ConnectWise automation built into MSPControl.
Customer Ticket Workspace
3 capabilities
- List, search, filter, and sort visible tickets
- Create tickets with category, priority, and description
- Review ticket status, priority, activity, and upcoming schedule
Ticket Collaboration
3 capabilities
- Add customer discussion comments
- Upload and download ticket attachments
- Change status and request escalation
Scheduling
3 capabilities
- Request a preferred date and time when creating a ticket
- Add or remove a schedule from an existing ticket
- Review upcoming scheduled service activity
Product-Driven Ticket Automation
3 capabilities
- Create tickets from configured security, identity, device, backup, and expiration events
- Map each workflow to ConnectWise board, type, subtype, and priority
- Configure supported auto-close statuses and default ticket-creation behavior
Everyday MSP workflows
Standardize How Your Team Handles Service Activity
Capture a Customer Request
Create a ConnectWise ticket with summary, description, category, priority, and optional files.
Request Service Time
Ask for a preferred appointment while opening a ticket or update the schedule later.
Keep the Conversation Together
Review ticket activity, add comments, exchange attachments, and update status from the customer workspace.
Automate Operational Follow-Up
Route configured MSPControl conditions into ConnectWise with workflow-specific mappings.
Product view
See Ticketing & Helpdesk in MSPControl
Connect the customer-facing ticket workspace and MSPControl event automation to your ConnectWise service operation.
Deployment & compatibility
Prepare Your Environment
Review supported services, prerequisites, permissions, and deployment guidance before connecting production environments.
Full platform included
Ticketing & Helpdesk Is Included in Every Plan
Start with the Free License or choose a paid plan for Professional Support and additional capacity.
