Documentation

Account Menu and Features: Root Administrator Level

This page maps the main Admin Portal menus to their documentation. Use the sections below to quickly find the correct article for each area.

Account

The Account menu in the MSPControl Portal provides centralized access to user and account management features.
Administrators can oversee customer accounts, hosting spaces, audit logs, and other account-related settings.

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The central dashboard for administrators to manage account-level information, including customer accounts, hosting spaces, and administrator details.
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Account Dashboard (Beta)
Offers visual insights and analytics for account-related metrics, helping administrators make data-driven decisions.
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Facilitates the creation, management, and organization of customer accounts.
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For administrators, this section displays the single system hosting space, which serves as the core of all customer hosting spaces.
It acts as the main hosting space, containing resources and configurations that form the foundation for all other hosting spaces.
Provides a cumulative overview of all resources allocated across the system, including aggregated statistics like disk space,
bandwidth, and other quotas. Access it by selecting the system space from the Hosting Spaces menu.
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Defines customizable sets of limits that form the basis for customer hosting spaces.
Allows for the configuration of additional services to extend the capabilities of basic hosting plans.
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Manages customizable accounts with specific roles and permissions, tailored to administrative, help desk or other needs.
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Defines the permissions and access levels available for peers, ensuring security and role-based access control.
Streamlines the process of managing invited peer accounts within the system.
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Automates routine tasks and report collections, ensuring consistent management across the platform.
Examples include maintenance tasks, report generation, and scheduled alerts.
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Displays all ongoing tasks and their current status for real-time monitoring.
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Provides detailed records of all activities within the MSPControl-managed environment, encompassing both user actions and system-level events.

Documentation

The Documentation menu provides sections for organizing and managing various types of information and assets.

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Stores and organizes textual information for easy reference.
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Provides a repository for storing and accessing image files.
Azure Blob Storage required.
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Serves as a secure location for storing and managing passwords.
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Holds digital certificates for secure operations and configurations.

Dashboards

The Dashboards menu offers various tools for monitoring and analyzing system performance and usage.

Displays storage usage metrics.
Monitors data transfer usage.
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Tracks Azure-related metrics and integrations.
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Provides insights into Veeam backup and recovery operations.
Shows details of Azure backup activities.
Summarizes outstanding payments and receivables.
Monitors the usage and status of Cloud Folder service resources.

Settings

The Settings menu is the central hub for configuring and managing system-wide operations and resources.

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Manages virtual server configurations. Virtual servers in MSPControl are sets of services from different servers combined into a single entity,
allowing for the creation of hosting plans with a broader range of services.
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Oversees physical and virtual servers managed by MSPControl.
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Handles Chocolatey feed configurations for deploying software.
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Manages Remote Desktop Services (RDS) servers within the environment.
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Tracks and manages users connected to RDS servers.
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Provides an overview of connected devices within the system.
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Manages Azure GDAP settings for integrations.
Allows configuration and oversight of virtual machine instances.
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Configures and monitors storage allocations for hosting spaces.
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Manages IP address allocations and usage.
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Configures virtual network settings and resources.
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Provides templates for creating virtual machine configurations.
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Sets up and manages email routing configurations.
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Adjusts global settings for the MSPControl environment.
Enhance data protection with encryption settings.

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Policies
Defines and manages policies for system and user operations.

Defines escalation, triage, and on-call groups to manage ticket routing and technician assignment.
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Customizes email templates for notifications and alerts.
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Monitors and manages updates for the MSPControl system. Note: All MSPControl components should be at the same version to function correctly.
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Manages information about the MSPControl license assigned to the deployment.