MSPControl guides

Guides for High-Impact MSP Operations

Start with the customer problem, follow an ordered operating workflow, and move into the exact MSPControl product and documentation surface when you need to take action.

Start with incident response

Contain a Compromised Microsoft 365 Account

A practical response sequence for administrators and MSP technicians who need to preserve evidence, contain the identity, investigate persistence, recover access safely, and document the result.

Respond Before the Attacker Reaches More People and Data

Work through the first six actions, the persistence checklist, the verified VirtuBot evidence path, the policy-gated containment boundary, and the recovery steps.

Open the compromised account response guide

IdentifyRecord the user, customer, symptom, time, and impact.

ContainDisable access, revoke sessions, and reset credentials.

InvestigateCheck persistence, scope, and data availability.

RecoverRestore carefully and document every decision.

Related operating paths

Continue into Product and Documentation

The guide answers the immediate problem. These pages own the broader product evaluation, exact procedures, and deployment path.

Choose IT documentation softwareEvaluate asset context, access, record freshness and handoffs with a practical technician handoff test.Choose Microsoft 365 management toolsCompare administration, configuration and security workflows, then test your shortlist with a practical pilot checklist.Intune policy export and importReuse supported template settings, compare imported values and verify customer scope before a pilot deployment.
Microsoft 365 user offboarding checklistBlock access, preserve business data, hand off the mailbox and OneDrive, remove access and licenses in the right order, and verify each result.Microsoft 365 user onboarding automationReview creation rules, request approval, licensing, groups, scheduled activation and the checks that confirm a new hire is ready.
Conditional Access across customer tenantsPrepare customer scope, licensing, emergency access, exclusions, and verification before applying the supported MSPControl policy shapes.
Microsoft 365 multi-tenant managementSee the broader customer-aware Microsoft cloud operating model.
Security and complianceReview supported identity, Microsoft security, policy, ticket, and reporting capabilities.
VirtuBot security ticketsMove from the response guide into policy and workflow documentation.
User operating actionsOpen the exact identity, authentication, service, and history procedures.
Mailbox rules and mail flowReview Exchange Online rule, forwarding, and delivery controls.
Deploy MSPControlReview Windows Server and Azure deployment options for the self-hosted platform.

Explore MSPControl

Guides for High-Impact MSP Operations

Contain a Compromised Microsoft 365 Account

Respond Before the Attacker Reaches More People and Data

Continue into Product and Documentation

Deploy MSPControl on infrastructure you control.