Organization Statistics

The Organization Statistics page in MSPControl provides a high-level usage summary for the selected organization. It is designed to help administrators quickly understand how many objects and services are currently associated with the organization, how those totals compare against allowed limits, and how the tenant is structured across major categories such as users, groups, service levels, Remote Desktop resources, and Office 365 resources.

This page is especially useful for capacity review, tenant health checks, licensing visibility, and general administrative validation. Instead of opening multiple separate menus to estimate organization size, administrators can use this page as a consolidated statistics dashboard for the selected organization.

Table of Contents

• Organization Statistics Overview
• Organization Summary Information
• Organization Section
• Service Levels Section
• Remote Desktop Section
• Office 365 Section
• Best Practices

Organization Statistics Overview

The Organization Statistics page is structured as a set of collapsible sections. Each section focuses on a different statistics group, allowing administrators to review the overall tenant composition in an organized way. The page combines basic organization identity information with usage counters and category-specific totals.

Most counters are shown in a format such as X of Unlimited, followed by a breakdown like (X in the Organization, 0 in others). This format helps administrators understand both the current quantity and the distribution context for the selected tenant.

Because this page is centered on statistical visibility rather than direct configuration, it is primarily used for review, planning, and administrative oversight.

Organization Summary Information

At the top of the page, MSPControl displays the key identity details for the selected organization.

1. Organization Name shows the display name of the tenant being reviewed.
2. Organization ID shows the technical identifier associated with the organization.
3. Created shows the date when the organization was originally created in MSPControl.

These values help confirm that administrators are reviewing statistics for the correct organization before interpreting the counts shown further down the page.

Organization Section

The Organization section summarizes the core object counts for the tenant.

1. Users shows the number of active users associated with the organization compared to the allowed limit.
2. Deleted Users shows how many deleted user records exist for the organization.
3. Groups shows the number of groups associated with the organization.

This section is useful for quickly understanding the size of the tenant from a core identity perspective. It gives administrators an immediate snapshot of how many user and group objects currently exist, while also showing how much deleted-user history remains stored for the organization.

The included breakdown text, such as in the Organization and in others, can help clarify where the counted objects belong when the environment contains broader shared or cross-organizational context.

Service Levels Section

The Service Levels section shows how users are distributed across the different service levels configured for the organization.

In the example shown, the statistics include entries such as:

• Product Support Only (users)
• IT Support & Cybersecurity with Onsite (users)
• IT Support & Cybersecurity (users)
• IT Support & Cybersecurity – Frontline (users)
• External Guest User (users)
• Service Account (users)

Each item shows the number of users currently assigned to that service level, compared against the available limit, along with the same organization-versus-others breakdown used elsewhere on the page.

This section is valuable for operational reporting, service segmentation, and entitlement tracking. It helps administrators understand how the tenant population is distributed across support models or account types, which can be especially useful for service planning, licensing interpretation, and internal reporting.

Remote Desktop Section

The Remote Desktop section provides usage statistics related to RDS resources.

1. RDS Servers shows how many Remote Desktop servers are associated with the organization.
2. RDS Collections shows how many RDS collections exist for the organization.
3. RDS Users shows how many users are associated with Remote Desktop resources.

This section is useful for understanding the scale of Remote Desktop usage inside the tenant. It helps administrators confirm whether the expected RDS infrastructure is present and how many users are connected to that environment from a statistics perspective.

For organizations that rely on published desktops or applications through RDS, this section offers a quick way to review Remote Desktop footprint without opening the individual RDS management pages.

Office 365 Section

The Office 365 section provides statistics related to Microsoft 365 or Office 365 resources connected to the organization.

1. Office365 Domains shows how many Office 365 domains are associated with the organization.
2. Office365 Users shows the number of Office 365 user accounts linked to the organization.
3. Office365 User mailboxes shows the number of user mailboxes.
4. Office365 Resource mailboxes shows the number of resource mailboxes associated with the organization.
5. Office365 Shared mailboxes shows the number of shared mailboxes associated with the organization.

This section helps administrators quickly review the Microsoft 365 footprint of the tenant. It is particularly useful when validating migration status, checking resource distribution, or confirming the approximate scale of mailbox usage without opening each mail-related page individually.

The difference between user, resource, and shared mailbox totals also helps provide a more complete view of how the organization uses its Microsoft 365 messaging environment.

How to Read the Statistics

Many values on this page follow a consistent display pattern such as 94 of Unlimited or 3 of Unlimited. This indicates the current count compared to the configured limit. When the limit is shown as Unlimited, the page is effectively communicating that no numerical cap is being enforced for that specific category in the current tenant context.

The additional text in parentheses, such as (94 in the Organization, 0 in others), provides more context about distribution. This can be useful when the MSPControl environment supports broader organizational separation or when administrators need to confirm that the counted objects belong only to the expected tenant.

Best Practices

• Review the Organization Statistics page regularly as part of tenant health checks, especially before major cleanup, migration, or service review activities.
• Use the top summary fields first to confirm that you are viewing the correct organization before interpreting the statistics below.
• Compare Users, Deleted Users, and Groups together to get a quick understanding of the tenant’s identity footprint.
• Use the Service Levels section to validate whether user classification across support or account types matches the intended service model.
• Review the Remote Desktop section when checking the scale of RDS usage or validating whether expected RDS objects and users exist.
• Use the Office 365 section to estimate Microsoft 365 footprint quickly, especially during audits, migrations, or mailbox cleanup planning.
• Pay attention to counters that include organization-versus-others breakdowns, as they can reveal whether statistics are isolated to the current tenant as expected.
• Treat this page as a statistics and validation tool rather than a configuration screen, and use it to guide where deeper investigation should happen in other MSPControl menus.