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This topic has 47 replies, 11 voices, and was last updated 1 year, 3 months ago by shikha.

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  • #8230
     Paul
    Member

    I have also completed a manual update to 4884 with no difference.
    I can now also confirm that LetsEncrypt renewal task fails as well.

    It does make me wonder what the common denominator is though……between you and me, I mean.
    Otherwise, why isnt anyone else having the same issue?

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    #8231
     Thomas
    Member

    Maybe we are the only two using the software? Kidding aside this is really becoming a huge issue now that my customers are unable to renew SSL certificates for their sites. That error points to JSON issues. Someone either upgraded the stack or did not include the correct version in an update and has caused all these issues. If you look back over the few posts on here this month all of them point to JSON errors about the same time. This is why I post with version numbers and events that take place during so that there is a chronological log that the developers can go back and see where the system started breaking.

    That is IF the developers actually read the forms.

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    #8235
     Paul
    Member

    THOMAS!!!!! I have mine fixed!!

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    #8236
     Paul
    Member

    Download the MSPControl-EnterpriseServer-1.0.0.zip and extract to temp folder.

    Backup your Enterprise folder and then stop all MSP Control App Pools and Sites.
    Delete the entire contents of the Enterprise folder and replace with the extracted zip file.
    Copy the Connection String from the web.config in the backup and place into the new web.config.

    Start all sites/app pools.

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    #8238

    Hi Thomas and Paul,
    I had the same issue and had to get in contact with the team via the website:-

    Contact Page

    They generated a manual key for me which resolved the issue.
    The MSPControl team is aware of the issue and they are currently working on resolving the issue, an announcement will be posted here once they have resolved the issue.

    Out of interest when does your key expire? Mine was set to expire on the 20th February 2018.

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    #8240

    Fix:

    1) Download manual update zip archive
    2) Replace all files in ES server (except connection string in web.config)

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    Best regards,
    Denis Shchepetov, MSPC support lead, software producer.
    E-mail: d@hosting.build

    1 user thanked author for this post.
    #8241
     Thomas
    Member

    Manually downloading the Enterprise update and editing the Web.config did fix the renewal problem I was having. So will I then need to do manual updates from this point forward?

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    #8243
     Paul
    Member

    My Web GUI updater has just failed me updating to the latest…..but this isnt unusual for me.
    Im just trying the MSI installer on mine now, so will report back in a few minutes.

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    #8244
     Thomas
    Member

    You have to let it sit and pray that the install completes as that is the same process that I have seen as well. I have grown to dislike the Web Update process.

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    #8245
     Thomas
    Member

    I am assuming that you are talking about the page:

    
    MSPControl Error
    Sorry, an error occurred while processing your request. 
    

    Then yes, sit and pray it works. This can take up to 10 minutes to complete. in the meantime field any calls from customers who are saying your web panel is down or broken.

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    #8246
     Paul
    Member

    Me too – biggest problem I find is when successive build are released together quickly….like now…was doing web update but while the update process was happenning, a new build was released – this seems to hang the web update – so I end up doing a MSI install.

    Anyway…. successfully finished the update on all the servers now…. Going to check Lets Encrypt etc… back in a minute or 2

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    #8247
     Paul
    Member

    Ha – yeah that one as well…… sort of makes things tighten in your seat a little when you see that.

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    #8248
     Thomas
    Member

    Web update worked for me, just had to keep retrying the site until it worked. The update / upgrade dashboard isn’t clean by any measure. Sit and wait and refresh from time to time. Just keep in mind that if you are seeing the error page when you refresh you will need to actually enter your URL for the site as it is just refreshing the error page not the upgrade page.

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    #8249
     Thomas
    Member

    Me too – biggest problem I find is when successive build are released together quickly….like now…was doing web update but while the update process was happenning, a new build was released – this seems to hang the web update – so I end up doing a MSI install.
    Anyway…. successfully finished the update on all the servers now…. Going to check Lets Encrypt etc… back in a minute or 2

    SSL was not fixed during this update. Tracking that in another post. Still with no response from dev or ops.

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    #8250
     Paul
    Member

    Ahhhhh!!!!…..Agreed…and I have tried replacing the Enterprise files again as well, but no difference.

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    #8282

    https://github.com/ebekker/ACMESharp/issues/139
    https://github.com/PowerShell/vscode-powershell/issues/143

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    #8334

    Hi
    I had the same issue in the last version 4983. Anye solution ??

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    #8335
     Amir
    Member

    Hi;
    open ES server web.config and find
    <bindingRedirect oldVersion=”0.0.0.0-6.0.0.0″ newVersion=”6.0.0.0″ />
    and change this to:
    <bindingRedirect oldVersion=”0.0.0.0-9.0.0.0″ newVersion=”9.0.0.0″ />
    save and exit.

    Enjoy!

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    #8336

    Thomas

    You can update Web.config on enterprise server to use the lasted version of Newtonsoft.Json with this lines

    <assemblyIdentity name=”Newtonsoft.Json” publicKeyToken=”30ad4fe6b2a6aeed” culture=”neutral” />
    <bindingRedirect oldVersion=”0.0.0.0-9.0.0.0″ newVersion=”9.0.0.0″ />

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    2 users thanked author for this post.
    #8338
     Thomas
    Member

    Thomas
    You can update Web.config on enterprise server to use the lasted version of Newtonsoft.Json with this lines
    <assemblyIdentity name=”Newtonsoft.Json” publicKeyToken=”30ad4fe6b2a6aeed” culture=”neutral” />
    <bindingRedirect oldVersion=”0.0.0.0-9.0.0.0″ newVersion=”9.0.0.0″ />

    I am about to change service providers, so once I get my new IP addresses I will give this a try.

    Thanks!

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