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This topic contains 1 reply, has 2 voices, and was last updated by  Chris Danks 1 year, 3 months ago.

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  • #5885
     Daniele 
    Member

    Good morning,
    when i try to add the new service (web sites under IIS 8.0) i get this error:

    System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. —> The user name or password is incorrect.
    —> The user name or password is incorrect.

    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
    at MSPControl.Providers.ServiceProvider.Install()
    at MSPControl.EnterpriseServer.ServerController.InstallService(Int32 serviceId)
    at MSPControl.EnterpriseServer.esServers.InstallService(Int32 serviceId)
    at MSPControl.EnterpriseServer.BusinessErrorCodes.GetMessage(SoapException ex)
    at MSPControl.Portal.MSPControlModuleBase.ShowErrorMessage(String moduleName, String messageKey, Exception ex, String[] additionalParameters)

    How can fix it?
    Thank you

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    #5891
     Chris Danks 
    Member

    HI

    what happens if you do this:

    Login to MSPControl as serveradmin
    go to Settings > servers

    click the server name your having issues with

    Does it load any error? does it show the version number on the right column?

    i’m wondering if the MSPC server password has been changed to access the server and you’ve not updated the control panel with the correct login.

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