This topic contains 14 replies, has 2 voices, and was last updated by  Thomas 3 days, 16 hours ago.

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  • #9702
     Thomas 
    Member

    It would appear that the MySQL Database and User counts are not being counted when the user creates a database or user account. See image for exact details.

    mysql-counts

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    #9704
     Thomas 
    Member

    Additional testing that I did to see if the user would be able to add past the specified amount.

    db-count-001

    user-count-001

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    #9718
     Thomas 
    Member

    Updated to the current version today and this still appears to be an issue. It would appear to be related to the MySQL controller only. The Microsoft SQL Server controller does restrict the user to only the allotted number of databases and users the hosting package is provided.

    Current version:
    Database (2131, 8/26/2019 12:26 PM, Status: Ok)
    Enterprise Server (2.0.0.1265)
    Portal (2.0.0.1265)
    SRV-XXXX (2.0.0.1265)

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    #9720
     Thomas 
    Member

    Upgraded to the current version of the software and the users are still able to make unlimited MySQL databases and users on their account.

    Current Version:
    Database (2133, 8/28/2019 10:52 AM, Status: Ok)
    Enterprise Server (2.0.0.1273)
    Portal (2.0.0.1273)
    SRV-XXXX (2.0.0.1273)

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    #9721
     Rich Bailo 
    Member

    Thomas, Thank you for the information. It was just brought to my attention, I will look into this tonight and tomorrow and get back with you when it is resolved.

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    #9732
     Thomas 
    Member

    I have upgraded to the current version and this appears to be still an issue.

    Current Version
    Database (2139, 9/2/2019 7:49 PM, Status: Ok)
    Enterprise Server (2.0.0.1300)
    Portal (2.0.0.1300)
    SRV-XXXX (2.0.0.1300)

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    #9734
     Thomas 
    Member

    I have upgraded to the current version and this appears to be still an issue.

    Current Version
    Database (2141, 9/15/2019 7:04 PM, Status: Ok)
    Enterprise Server (2.0.0.1321)
    Portal (2.0.0.1321)
    SRV-XXXX (2.0.0.1321)

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    #9749
     Thomas 
    Member

    I have upgraded to the most current version of the software and this is still an issue.

    Current Version
    Database (2145, 9/23/2019 8:59 AM, Status: Ok)
    Enterprise Server (2.0.0.1334)
    Portal (2.0.0.1334)
    SRV-XXXX (2.0.0.1334)

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    #9755
     Thomas 
    Member

    Downloaded and installed the most current version of the software. This is still an issue, users are able to create Databases and User accounts above and beyond the limit of the account.

    Current Version:
    Database (2148, 10/1/2019 1:22 PM, Status: Ok)
    Enterprise Server (2.0.0.1351)
    Portal (2.0.0.1351)
    SRV-XXXX (2.0.0.1351)

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    #9760
     Rich Bailo 
    Member

    Thomas,

     

    Please try Version <span style=”font-family: ‘Segoe UI’, ‘Open Sans’, Arial; font-size: 13px;”>2.0.0.1376. I have tested this and all seems to work now, Sory it took so long.</span>

    <header class=”height-auto metro-height-auto padding-7 metro-padding-7 line-height-initial metro-line-height-initial” style=”box-sizing: border-box; display: flow-root; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased; padding: 0px; line-height: 40px; height: 34px; color: #ffffff; border-width: 1px; border-style: solid; border-image: initial; background: #404040; min-height: 34px; font-family: ‘Segoe UI’, ‘Open Sans’, Arial; font-size: 13px; border-color: #383838 !important;” role=”heading”><label class=”metro-line-height-initial line-height-initial” style=”box-sizing: border-box; display: inline; max-width: 100%; margin: 0px; font-size: inherit; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased; line-height: initial !important;”><span style=”box-sizing: border-box; font-weight: bold; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased;”><span id=”ctl19_ctl02_ctl00_dlServers_ctl00_dlServices_ctl01_Label1″ style=”box-sizing: border-box; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased;”>Enterprise Server (2.0.0.1376)</span></span></label></header><header class=”height-auto metro-height-auto padding-7 metro-padding-7 line-height-initial metro-line-height-initial” style=”box-sizing: border-box; display: flow-root; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased; padding: 0px; line-height: 40px; height: 34px; color: #ffffff; border-width: 1px; border-style: solid; border-image: initial; background: #404040; min-height: 34px; font-family: ‘Segoe UI’, ‘Open Sans’, Arial; font-size: 13px; border-color: #383838 !important;” role=”heading”><label class=”metro-line-height-initial line-height-initial” style=”box-sizing: border-box; display: inline; max-width: 100%; margin: 0px; font-size: inherit; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased; line-height: initial !important;”><span style=”box-sizing: border-box; font-weight: bold; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased;”><span id=”ctl19_ctl02_ctl00_dlServers_ctl00_dlServices_ctl02_Label1″ style=”box-sizing: border-box; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased;”>Portal (2.0.0.1376)</span></span></label></header><header class=”height-auto metro-height-auto padding-7 metro-padding-7 line-height-initial metro-line-height-initial” style=”box-sizing: border-box; display: flow-root; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased; padding: 0px; line-height: 40px; height: 34px; color: #ffffff; border-width: 1px; border-style: solid; border-image: initial; background: #404040; min-height: 34px; font-family: ‘Segoe UI’, ‘Open Sans’, Arial; font-size: 13px; border-color: #383838 !important;” role=”heading”><label class=”metro-line-height-initial line-height-initial” style=”box-sizing: border-box; display: inline; max-width: 100%; margin: 0px; font-size: inherit; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased; line-height: initial !important;”><span style=”box-sizing: border-box; font-weight: bold; text-shadow: rgba(0, 0, 0, 0.01) 0px 0px 1px; -webkit-font-smoothing: antialiased;”>Portal Server (2.0.0.1376)</span></label></header><header role=”heading”></header><header role=”heading”></header>

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    #9764
     Thomas 
    Member

    Good evening Rich, I have downloaded the current version (1378) and am still seeing this issue. I am able to create mysql database and users past the host policy. Currently it is not counting the existing resources. Also it is not counting the new resources when created.

    Database (2151, 10/7/2019 9:52 PM, Status: Ok)
    Enterprise Server (2.0.0.1378)
    Portal (2.0.0.1378)
    SRV-XXXX (2.0.0.1378)

    db

    user

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    #9775
     Thomas 
    Member

    Downloaded the current version of the software and this is still an issue. Customers are able to create users and databases beyond what is outlined in the Host Plan.

    Current Version
    Database (2152, 10/10/2019 11:36 AM, Status: Ok)
    Enterprise Server (2.0.0.1393)
    Portal (2.0.0.1393)
    SRV-XXXX (2.0.0.1393)

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    #9785
     Thomas 
    Member

    Upgraded to the current version, Users are still able to create additional users and databases past the the allotted amount in the policy.

    Current Version:
    Database (2158, 10/28/2019 9:06 AM, Status: Ok)
    Enterprise Server (2.0.0.1433)
    Portal (2.0.0.1433)
    SRV-XXXX (2.0.0.1433)

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    #9806
     Thomas 
    Member

    I have upgraded to the current version and this is still an issue. Customers are still able to create databases and users beyond the quota assignment.

    Database (2162, 11/8/2019 9:33 AM, Status: Ok)
    Enterprise Server (2.0.0.1481)
    Portal (2.0.0.1481)
    SRV-XXXX (2.0.0.1481)

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    #9813
     Thomas 
    Member

    Upgraded to the current version. Customer are still able to create databases and users beyond what is specified in the policy.

    Database (2163, 11/18/2019 7:44 AM, Status: Ok)
    Enterprise Server (2.0.0.1508)
    Portal (2.0.0.1508)
    SRV-XXXX (2.0.0.1508)

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