This topic contains 42 replies, has 17 voices, and was last updated by  Finance Guy 6 months ago.

  • Author
    Posts
  • #2114
     Andrew Lupton 
    Member

    Thanks for the feedback. I can only go by what I am experiencing. I’m not a beginner but I am not a developer either. I’ve been doing this for over a decade and have worked extensively on other control panels. It’s just that I’m following the docs for mspcontrol and it fails to install. The install log shows:

    Property(C): DB_CONN_MSG = Success. Good connection.
    Property(C): DB_CONN = Server=localhost\SQLExpress;Database=master;Integrated Security=SSPI;
    Property(C): CUSTOM_INSTALL_TEXT = Copy MSPControl Server files
    Add MSPControl Server website
    Copy MSPControl Enterprise Server files
    Install MSPControl database and updates
    Add MSPControl Enterprise Server website
    Copy MSPControl Portal files
    Add MSPControl Enterprise Portal website
    Copy MSPControl Scheduler Service files
    Install Scheduler Service Windows Service
    === Logging stopped: 6/10/2016 18:16:07 ===
    MSI (c) (34:B8) [18:16:07:371]: Note: 1: 1708
    MSI (c) (34:B8) [18:16:07:372]: Product: MSPControl — Installation failed.

    MSI (c) (34:B8) [18:16:07:378]: Windows Installer installed the product. Product Name: MSPControl. Product Version: 1.0.0. Product Language: 1033. Manufacturer: Virtuworks. Installation success or error status: 1603.

    MSI (c) (34:B8) [18:16:07:381]: Grabbed execution mutex.
    MSI (c) (34:B8) [18:16:07:381]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (34:B8) [18:16:07:383]: MainEngineThread is returning 1603
    === Verbose logging stopped: 6/10/2016 18:16:07 ===

    It says connected, then install fails, then “installed the product” with status 1603? I would assume a 1603 is a failure due to the product already installed but it is not.

    0
    Be the first one to like this.
    Please wait...
    #2115
     MSPControl 
    Keymaster

    I’ve shared this with the developer. This is Windows 2012 R2? Seems like installation fails during scheduler installer.

    0
    Be the first one to like this.
    Please wait...
    #2116
     Ben Filippelli 
    Member

    Make sure you install SQL with the proper SQL_Latin_??? something or other. Also, mine isnt called master, isnt master the premade SQL database? I think somewhere in there you might need to create a new DB called MSPControl (mine is called websitepanel because its older version originally). However, when I do the install logs my sqlexpress has my DB name

    master cant be written too, and 1603 is a write permissions error IIRC .. so that would make sense.

    FWIW My entire architecture is 2012R2 . my WSP server with SQLExpress, 2 DNS, 2 EXCH-DB in a DAG, 2 CAS Array, 2 Cloud Storage Servers, 1 SQL Cluster. All 2012r2

    0
    Be the first one to like this.
    Please wait...
    #2117
     Andrew Lupton 
    Member

    This is a new 2008R2 Server with just a mail server setup on it. I installed management studio and only the default dbs are installed; nothing from MSP as stated by the install log.

    0
    Be the first one to like this.
    Please wait...
    #2119
     Andrew Lupton 
    Member

    Right. Master is the default. I assumed that MSP would create a new one but there are no options to specify that as far as I can see. Am a supposed to create one in advance and if so, what is MSP expecting it to be called?

    0
    Be the first one to like this.
    Please wait...
    #2120
     Alexander 
    Member

    There is one known bug – IIS should be installed. If it is another issue, please share your log.

    0
    Be the first one to like this.
    Please wait...
    #2135
     Hosting.Build 
    Keymaster

    Andrew, feel free to write to me directly and we’ll check what is wrong with your installation.

    0
    Be the first one to like this.
    Please wait...

    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #2441
     support 
    Member

    After installing MSPControlSetup-1.0.0 we are getting error message ” “MSPcontrol wizard setup ended prematurely because of an error.Your system has not been modified…etc”. in Win Server 2012 R2 .

    0
    Be the first one to like this.
    Please wait...
    #2443
     NGUYEN CONG KINH 
    Member

    download ver 1.1.0 and reinstalled.

    0
    Be the first one to like this.
    Please wait...
    #2446
     Hosting.Build 
    Keymaster

    Hi,

    You could find MSPCInstallation.log.txt file in C:\Users\…\AppData\Local\Temp\ or C:\Windows\Temp
    Open log, scroll down and look for errors. Most probably you’ll see what you need there.

    Also, I hope you followed deployment guide .

    I don’t recommend you to install version 1.1 as NGUYEN CONG KINH suggested, because it’s beta and unstable.

    0
    Be the first one to like this.
    Please wait...

    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #2449
     support 
    Member

    I am still unable to find why is not working, there are no logs , please let me know.

    0
    Be the first one to like this.
    Please wait...
    #2450
     support 
    Member

    I found that it is 1603 error
    can you please give me option

    0
    Be the first one to like this.
    Please wait...
    #2465
     Hosting.Build 
    Keymaster

    Can you reach me by email? I’d like to connect and figure out what kind of problem do you have.

    0
    Be the first one to like this.
    Please wait...

    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #2480
     support 
    Member

    I have sent an mail please give me some solution on it.

    0
    Be the first one to like this.
    Please wait...
    #2650
     qaqa 
    Member

    Guys I have been through this issue & I managed to fix it [ tested on win 2k8 & 2k12 ]
    1- you must run installer as admin
    2- [tha main issue ] the pass for (server // enterprise // portal) must meet password policy requirements for your server so choose complex pass not an easy one during the installer like you add a new user in your server
    3- if you have any previous installer of wps you can upgrade & if you couldn’t Just uninstall wsp & delet it’s folder C:\websitepanel & from sql management studio delet websitepanel database
    4- run the installer again & it will work 🙂

    0
    Be the first one to like this.
    Please wait...
    #2652
     qaqa 
    Member

    in my issue the problem was the password i chosen for the installer ( server & enterprise & portal ) the password was easy one & my password policy doesn’t allow easy passwords so the installer was rolling back every time without knowing the problem & even installer log i couldn’t find it

    0
    Be the first one to like this.
    Please wait...
    #6300
     Chris 
    Member

    Same Problem here.

    While investigating we found a statement within the logfile, that the db user MSPControl couldn’t login.

    Dunno what the source of this problem is…we solved it manually.

    0
    Be the first one to like this.
    Please wait...
    #6301
     Chris 
    Member

    Same Problem here.

    While investigating we found a statement within the logfile, that the db user MSPControl couldn’t login.

    Dunno what the source of this problem is…we solved it manually.

    Sorry, it was the domain\MSPC-EServer User which couldn’t login to the DB…

    0
    Be the first one to like this.
    Please wait...
    #6429
     Amir 
    Member

    Button

    0
    Be the first one to like this.
    Please wait...
    #6655
     CIS Ltd 
    Member

    Hello

    OK this is driving me NUTS! I am getting this same problem. I have read through this thread fully and put in place the suggested fixes but still it will not finish installing. Anybody find out what error 1603 means? The log file ends with FatalError. I can login to the ControlPanel webpage and it looks OK but don’t want to trust a failed install.

    CreateUser: Error 0x80070103: failed to read attributes from custom action data
    CustomAction CreateUser returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 14:30:18: InstallFinalize. Return value 3.

    Any help much appreciated.
    Mark

    0
    Be the first one to like this.
    Please wait...
Viewing 20 posts - 21 through 40 (of 43 total)

You must be logged in to reply to this topic.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Sending

©2017 MSPControl | Privacy Policy

Log in with your credentials

or    

Forgot your details?

Create Account