Contact creation not working



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This topic contains 32 replies, has 5 voices, and was last updated by Profile photo of Jordan Jordan 6 days, 12 hours ago.

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  • #4310
    Profile photo of Jordan
    Jordan
    Member

    Hello,

    Since the last updates, contact creation is not working properly for Exchange tenants.
    MSP Control panel show this error :

    Error creating contact. See audit log for more details.
    Server was unable to process request. —> Error executing ‘CREATE_CONTACT’ task on ‘Contact DUPONT’ EXCHANGE —> Server was unable to process request. —> Execution result contains more than one object

    Event viewer logs :

    [10/20/2016 11:28:27 AM] ERROR: ‘Hosted Microsoft Exchange Server 2016’ GetContactGeneralSettings
    System.ArgumentException: Execution result contains more than one object
    at MSPControl.Providers.HostedSolution.ExchangeBase.GetResultObjectDN(Collection`1 result, Boolean getFirst)
    at MSPControl.Providers.HostedSolution.ExchangeBase.GetContactGeneralSettingsInternal(String accountName)
    at MSPControl.Server.ExchangeServer.GetContactGeneralSettings(String accountName)

    However, fresh contact account exist in AD and Exchange environment :

    Get-MailContact contact@dupont.fr
    Name Alias RecipientType
    —- —– ————-
    contact16 contact16 MailContact

    But, contact account does not exist in MSP database (ExchangeAccounts table).

    In event logs, I can see that MSP is looking for contact like this :
    “Get-MailContact -Identity ‘contact16′”

    This Exchange cmdlet return two mailcontacts which is the problem I suppose (an old one and the newly created) :

    Get-MailContact -Identity ‘contact16’ | fl displayname,name,*primary*

    DisplayName : Contact16
    PrimarySmtpAddress : paul.durand@contoso.com

    DisplayName : Contact DUPONT
    PrimarySmtpAddress : contact@dupont.fr

    It seems the issue looks like to the distribution group one with the name generation…
    Could you please fix it please ?

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    #4311
    Profile photo of Hosting.Build
    Hosting.Build
    Keymaster

    Jordan, just to clarify: panel creates contact in fact, but giving you error, right?

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4314
    Profile photo of Jordan
    Jordan
    Member

    Yes, contact exist in AD but not in MSP Control database due to duplicated name I think.

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    #4333
    Profile photo of Jordan
    Jordan
    Member

    Hello,

    Did you find the bug ?

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    #4341
    Profile photo of Hosting.Build
    Hosting.Build
    Keymaster

    Yes, task in our todo.

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4393
    Profile photo of Jordan
    Jordan
    Member

    Hello,

    Is it fixed ?

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    #4437
    Profile photo of Hosting.Build
    Hosting.Build
    Keymaster

    Jordan, not yet

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4477
    Profile photo of Jordan
    Jordan
    Member

    Hi,

    Ok, is there any ETA ?

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    #4478
    Profile photo of MSPControl
    MSPControl
    Keymaster

    We understand the bug, we are working on what the best way to resolve is, the problem is kind of by design in exchange.

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    #4480
    Profile photo of Jordan
    Jordan
    Member

    Ok but we didn’t have this bug in the previous MSP builds.

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    #4555
    Profile photo of Jordan
    Jordan
    Member

    Hello,

    Any update ? I would like to have something to tell to my customers about it 🙂

    Regards

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    #4560
    Profile photo of Hosting.Build
    Hosting.Build
    Keymaster

    This is not yet done Jordan.

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4594
    Profile photo of Jordan
    Jordan
    Member

    Hello,

    Can we hope a fix this week ?

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    #4599
    Profile photo of Hosting.Build
    Hosting.Build
    Keymaster

    Jordan, I’ll try to force this task for you.

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4641
    Profile photo of Jordan
    Jordan
    Member

    Hello Denis,

    Can we update now ?

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    #4666
    Profile photo of Jordan
    Jordan
    Member

    Hi,

    It’s been 1 month now that my users are not able to create Exchange contacts properly and they become angry, can we have a fix quickly please ?

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    #4668
    Profile photo of MSPControl
    MSPControl
    Keymaster

    this bug only exist when you are trying to create a contact of a user that exist on the system locally, which is a low case. We have it logged but are dealing with some higher priority items at the moment. It should be fixed in the next couple of weeks.

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    #4669
    Profile photo of Jordan
    Jordan
    Member

    Hi,

    Ok thanks for the update.

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    #4709
    Profile photo of LiThuim
    LiThuim
    Member

    Good Morning,

    I have the same error. Any news on a fix?

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    #5045
    Profile photo of MSPControl
    MSPControl
    Keymaster

    This should be fixed.

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