This topic contains 32 replies, has 5 voices, and was last updated by  Jordan 9 months ago.

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  • #4310
     Jordan 
    Member

    Hello,

    Since the last updates, contact creation is not working properly for Exchange tenants.
    MSP Control panel show this error :

    Error creating contact. See audit log for more details.
    Server was unable to process request. —> Error executing ‘CREATE_CONTACT’ task on ‘Contact DUPONT’ EXCHANGE —> Server was unable to process request. —> Execution result contains more than one object

    Event viewer logs :

    [10/20/2016 11:28:27 AM] ERROR: ‘Hosted Microsoft Exchange Server 2016’ GetContactGeneralSettings
    System.ArgumentException: Execution result contains more than one object
    at MSPControl.Providers.HostedSolution.ExchangeBase.GetResultObjectDN(Collection`1 result, Boolean getFirst)
    at MSPControl.Providers.HostedSolution.ExchangeBase.GetContactGeneralSettingsInternal(String accountName)
    at MSPControl.Server.ExchangeServer.GetContactGeneralSettings(String accountName)

    However, fresh contact account exist in AD and Exchange environment :

    Get-MailContact contact@dupont.fr
    Name Alias RecipientType
    —- —– ————-
    contact16 contact16 MailContact

    But, contact account does not exist in MSP database (ExchangeAccounts table).

    In event logs, I can see that MSP is looking for contact like this :
    “Get-MailContact -Identity ‘contact16′”

    This Exchange cmdlet return two mailcontacts which is the problem I suppose (an old one and the newly created) :

    Get-MailContact -Identity ‘contact16’ | fl displayname,name,*primary*

    DisplayName : Contact16
    PrimarySmtpAddress : paul.durand@contoso.com

    DisplayName : Contact DUPONT
    PrimarySmtpAddress : contact@dupont.fr

    It seems the issue looks like to the distribution group one with the name generation…
    Could you please fix it please ?

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    #4311
     Hosting.Build 
    Keymaster

    Jordan, just to clarify: panel creates contact in fact, but giving you error, right?

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4314
     Jordan 
    Member

    Yes, contact exist in AD but not in MSP Control database due to duplicated name I think.

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    #4333
     Jordan 
    Member

    Hello,

    Did you find the bug ?

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    #4341
     Hosting.Build 
    Keymaster

    Yes, task in our todo.

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4393
     Jordan 
    Member

    Hello,

    Is it fixed ?

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    #4437
     Hosting.Build 
    Keymaster

    Jordan, not yet

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4477
     Jordan 
    Member

    Hi,

    Ok, is there any ETA ?

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    #4478
     MSPControl 
    Keymaster

    We understand the bug, we are working on what the best way to resolve is, the problem is kind of by design in exchange.

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    #4480
     Jordan 
    Member

    Ok but we didn’t have this bug in the previous MSP builds.

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    #4555
     Jordan 
    Member

    Hello,

    Any update ? I would like to have something to tell to my customers about it 🙂

    Regards

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    #4560
     Hosting.Build 
    Keymaster

    This is not yet done Jordan.

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4594
     Jordan 
    Member

    Hello,

    Can we hope a fix this week ?

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    #4599
     Hosting.Build 
    Keymaster

    Jordan, I’ll try to force this task for you.

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    Best regards,
    Denis Shchepetov, MSPC support lead.
    E-mail: d@Hosting.Build

    #4641
     Jordan 
    Member

    Hello Denis,

    Can we update now ?

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    #4666
     Jordan 
    Member

    Hi,

    It’s been 1 month now that my users are not able to create Exchange contacts properly and they become angry, can we have a fix quickly please ?

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    #4668
     MSPControl 
    Keymaster

    this bug only exist when you are trying to create a contact of a user that exist on the system locally, which is a low case. We have it logged but are dealing with some higher priority items at the moment. It should be fixed in the next couple of weeks.

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    #4669
     Jordan 
    Member

    Hi,

    Ok thanks for the update.

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    #4709
     LiThuim 
    Member

    Good Morning,

    I have the same error. Any news on a fix?

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    #5045
     MSPControl 
    Keymaster

    This should be fixed.

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